Return Policy
Returns & Complaints
Return of Goods
Items may be returned within 30 days of delivery in their original condition.
Always include the tracking number.
Upon receipt, the purchase price will be refunded.
All returns must be registered with our customer service team.
I Received a Faulty Item
Please contact our support team immediately and provide:
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Your order number
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Which item is damaged
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A description of the issue
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Photographic evidence
📦 If your parcel was damaged during delivery:
→ Take a photo and send it to customer service within 7 days of delivery.
⚠️ Without confirmation from our support team, we cannot issue a refund, credit note, or replacement.
I Received the Wrong Item
Please contact our support team immediately and provide:
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Your order number
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The name of the item you did not receive
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The name of the item you did receive
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A photo of the item received
Exchanges
Exchanges are not possible.
If you wish to exchange, please place a new order and return the unwanted item.
Return Costs
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Faulty / damaged / defective product → no return costs.
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Wrong size, wrong choice, or unwanted item → the customer is responsible for return shipping costs.
Return Address
Supplier address:
2nd Floor, Building 9
No. 887 Changchun West Rd.
China (Zhejiang) Pilot Free Trade Zone
Jindong District
Jinhua, Zhejiang